After checkout you should have received both a confirmation email for your purchase and a registration email with a link to create a password and access your course. Please verify the following and let us know if you still have trouble:

1. Check that the course registration email did not end up in your email client’s spam folder.
2. If the email is not in your spam folder, we’ll need to check if your email address was misspelled during checkout. In this case you most likely wouldn’t have received the confirmation email or the registration email. Please contact us and we’ll check to make sure that you’re registered under the correct email.

Office Hours:

Monday to Friday: 9 am – 4 pm excluding public holidays

Usign closes over the Christmas holidays and these dates will be advised.

Click here for information on term dates and when the office is likely to be closed.

When you enrol through our website it will indicate the number of spaces left or the option to join the waitlist, we keep this as up to date as possible we will notify you if there are any problems.  If you register in person, you will know immediately the status of the class.

Yes. It is important to learn from a qualified Deaf Teacher and with Linguistics. A Deaf Teacher also teaches about the Deaf community and culture. Learning about the Deaf community and culture is important to learning NZSL.

We endeavour to acknowledge receipt of your enrolment as soon as we can.  However, at times we experience high volumes of enrolments.  If is more than a week after you have emailed your enrolment to us, do contact us to enquire about the status of your enrolment.

Please check your spam folder as well.

 If you have chosen to be or have been placed on a waiting list, you will be contacted if a space becomes available. Please do not go to the course unless we have contacted you. All waiting lists are handled on a “first come – first serve” basis and each course is filled in the order people were placed on the waiting list.

You will receive a confirmation email from us at least 3-5 days before the scheduled start date of the course. You will be contacted if the course is cancelled. Assume the class is being held if you do NOT receive a call, text or email from the office to say otherwise. Please ensure we have your current contact information and check your emails regular along with your spam folder.

You will be sent a confirmation email at least 3-5 days before a course is due to start. It is however your responsibility to remember the date and time of your course, this information can be found on your receipt and on our website. There are no refunds for ‘no-shows’.

The course information sheet has the venue/location on website, where to meet or what room your course will be held in, please review this information. Directions to our venue/locations is available on our website.

Courses offered through us are non-credit/non-qualification courses. Grades and/or degrees are not part of these courses. Upon request, a certificate of attendance is available for all our Community Education courses for those who have attended at least 80% of their course.

If the course you have enrolled in does not meet minimum enrolment requirements, the course will be cancelled. We will notify you of the cancellation by phone, email or text providing you with the option of signing up for another course or a full refund

Please click here to access our refund policy.

No, refunds are not issued for missed classes.  To review our refund policy, click here.

For safety and security reasons, only enrolled learners for a particular course are allowed in that course. It is sometimes possible to attend another class of the same course if taught by the same teacher during the same term. This is however at the discretion of both Usign and the teacher.

Decisions to run a course are made based upon paid learner enrolment numbers. If someone were to cancel their enrolment after the start of the course, Usign still has all the costs associated with the course e.g. paying the tutor’s wages, contribution towards electricity and other overheads.

Anyone! We’ve taught thousands of students of all ages, abilities, and backgrounds. All it takes is dedication, practice, and a great teacher – and we’ve got you covered on that!

Please click here to read about our procedures in such events.

It’s the same as any other language, just more visual. To ensure you succeed, you should regular attend all the classes in a term and complete the homework that is assigned each week. Or involved with Deaf Community to keep up with practice.

No. It’s the same as spoken languages, there are many throughout the world. While some countries may have similar signs, no two are exactly the same. For example, NZ Sign Language (NZSL) and Australian Sign Language (Auslan) are both based on British Sign Language (BSL) but there are differences.